Shipping cost depends on the item ordered, where the order is shipped to, and the shipping method you choose. You will be able to view the shipping cost during the checkout process before confirming your order.

Austria, Belgium, Denmark, France, Germany and Netherlands.

Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. All customs clearing, duties and taxes are NOT included in the shipping charges and are the responsibility of the customer. Customs policies differ from country to country; we have no control over these charges and cannot predict what they may be. If the shipments are received and the customs/brokerage fees are not paid, we reserve the right to bill the customer for the fees. Customs charges through FedEx that are not paid and are reverted back to us will be charged to the customer. If the customer refuses to pay the fees and the shipment is returned to us, the customer will be billed the return shipping charges and any additional fees.

Orders placed after 12pm PST will be processed the next business day. Most orders ship within 1-2 business days if the items ordered are in stock and if payment is received without a problem. Orders requiring USPS services and international orders may take 3-5 business days for special processing and shipping. If any delay is expected, the customer will be informed of the expected date of delivery.

Delivery time includes order processing and shipping time. You may view the shipping time estimate for each shipping method during the checkout process. Processing time is 1-2 business days. (Saturday, Sunday, and Holidays are excluded in calculating delivery time.) We are not liable for failure to deliver by a date specified by the carrier.

You are given the available options at checkout. The standard shipping method is by FedEx. We reserve the right to use other shipping methods where appropriate.

• FedEx Ground (please state your business name in the delivery company field to receive this service)
• FedEx Home Delivery (please leave delivery company field blank to receive this service)
• Express Saver
• 2Day
• Standard Overnight
• Ground International
• International Economy

Yes. APO and FPO addresses are shipped to via USPS Priority service. USPS estimates delivery time to be 10-15 days depending on the location of the addressee. Orders requiring USPS services may take 3-5 business days for special processing and shipping. Sorry, we do not ship to PO Boxes.

• Product may be returned within 30 calendar days after the product has shipped from our warehouse. Product must be postmarked within the 30 days or it will not qualify for a refund.
• Product returned in new and unopened condition, with original box, packaging, accessories, and manuals will be given a 100% refund, excluding original shipping costs.
• Opened/used products will incur a 15% restocking fee. To be accepted, product must be in original and resalable condition, with original box, packaging, and accessories.
• Shipping charges on all returned items are the responsibility of the customer. For your protection, we encourage you to insure your shipment in case of loss or damage and to use a carrier that can provide you with proof of delivery.
• Your original method of payment will be credited 2-4 weeks after your return is accepted.
• Shipping fees will not be refunded if shipment is refused at time of delivery.
• We do not accept returns or exchanges of our products purchased from other vendors. Please refer to their return/exchange policy.

• If you receive a damaged or defective product, please report it to Customer Care. Damage/defective claims must be submitted within 5 days upon receipt of merchandise. Subject to the consent of Rain Design, Inc., any damaged or defective products will be fixed or replaced without charge.
• If you receive a product different from what you ordered, we will replace the item and refund your return shipping costs.
• No other exchanges are accepted.

Please contact Customer Care for a RMA number and include a copy of the invoice in your return. Send returns/exchanges to:
Product Return Dept
1036 Ashby Ave
Berkeley, CA 94710
United States

Rain Design provides a one (1) year warranty against manufacturer's defect and workmanship. Should there be any defect, Rain Design, Inc. would either repair or replace the product at its sole discretion. The warranty does not apply to damages caused by accident, abuse, misuse, misapplication, wear and tear, or acts of God. Rain Design, Inc. is not responsible for direct, special, incidental or consequential damages.

General Terms
The use of the Rain Design, Inc. Web site is conducted based on the terms and conditions stated here. Your use of this Web site constitutes your agreement to follow these rules and to be bound by them. We reserve the right to change the terms and conditions at any time.

For Users Over 13
By using this site, you agree that you are 13 years of age or older. Our Web site is not intended for use for persons under the age of 13.

Sales Policy
We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you with the contact information you provide us.

Pricing Policy
All prices are subject to change without notice. The prices stated here do not include shipping charges, custom duties and taxes, and unpacking installation.

International Shipments
Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. All customs clearing, duties and taxes are NOT included in the shipping charges and are the responsibility of the customer. Customs policies differ from country to country; we have no control over these charges and cannot predict what they may be. If the shipments are received and the customs/brokerage fees are not paid, we reserve the right to bill the customer for the fees. Customs charges through FedEx that are not paid and are reverted back to us will be charged to the customer. If the customer refuses to pay the fees and the shipment is returned to us, the customer will be billed the return shipping charges and any additional fees.

Sales Tax Policy
Customers are responsible for all applicable taxes. California Sales and Use tax applies to orders shipped to a California address. For tax exemption, the buyer should present the Exemption Certificate upon order.

Return Policy
All sales are subject to our Return Policy.

Product Changes In our continual effort towards product enhancements, we reserve the right to make any changes to the product's design, material, fabrication or production, without any prior notice.