How much is shipping? (Top)
Shipping cost depends on the item ordered, where the order is
shipped to, and the shipping method you choose. You will be able
to view the shipping cost during the checkout process before confirming
International Shipments (Top)
Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. All customs clearing, duties and taxes are NOT included in the shipping charges and are the responsibility of the customer. Customs policies differ from country to country; we have no control over these charges and cannot predict what they may be. If the shipments are received and the customs/brokerage fees are not paid, we reserve the right to bill the customer for the fees. Customs charges through FedEx that are not paid and are reverted back to us will be charged to the customer. If the customer refuses to pay the fees and the shipment is returned to us, the customer will be billed the return shipping charges and any additional fees.
When will my order ship? (Top)
Orders placed after 12pm PST will be processed the next business
day. Most orders ship within 1-2 business days if the items ordered
are in stock and if payment is received without a problem. Orders
requiring USPS services may take 3-5 business days for special
processing and shipping. If any delay is expected, the customer
will be informed of the expected date of delivery.
When will my order arrive? (Top)
Delivery time includes order processing and shipping time. You
may view the shipping time estimate for each shipping method during
the checkout process. Processing time is 1-2 business days. (Saturday,
Sunday, and Holidays are excluded in calculating delivery time.)
We are not liable for failure to deliver by a date specified by
What shipping methods do you offer? (Top)
You are given several shipping options at checkout. The standard
shipping method is by FedEx. We reserve the right to use other
shipping methods where appropriate.
Ground (please state your business name in the delivery company
field to receive this service)
1-5 business days within the contiguous U.S.; 3-7 business days
to/from Alaska and Hawaii. Service Days: Monday - Friday.
Home Delivery (please leave delivery company field blank to
receive this service)
1-5 business days within the contiguous states; 3-7 business days
to/from Alaska and Hawaii. Service Days: Tuesday - Saturday, from
9 am to 8 pm.
Delivery to businesses by 4:30 p.m. and to residences by 7 p.m,
in 3 business days. Not available to and from Alaska and Hawaii.
Service Days: Monday - Friday.
Delivery within two business days by 4:30 PM to most areas within
the U.S.; by 7:00 PM for residential deliveries. Service Days:
Monday - Friday.
Overnight delivery by 3 p.m. to most U.S. addresses; by 4:30 to
rural areas. Service Days: Monday - Friday.
Delivery to Canada and Puerto Rico in 3 - 7 business days. Service
Days: Monday - Friday.
Delivery typically in 2-5 business days (2-3 business days to
Canada, 3-10 business days to Mexico and Puerto Rico) to more
than 205 countries. Service Days: Monday - Friday.
Do you ship to APO/FPO addresses? (Top)
Yes. APO and FPO addresses are shipped to via USPS Priority service.
USPS estimates delivery time to be 10-15 days depending on the
location of the addressee. Orders requiring USPS services may
take 3-5 business days for special processing and shipping. Sorry,
we do not ship to PO Boxes.